Privacy Policy: How Macropus Peptides Handles Your Information

Last updated [Date]

This Privacy Policy explains how [Business legal name] (ABN [ABN]), trading as Macropus Peptides, collects, uses, discloses and protects personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

We collect only the information we need to supply research products and run our store. Depending on how you deal with us, this may include:

your name, email address, phone number and delivery and billing addresses;
your organisation name and role, if you order on behalf of an organisation;
confirmation that you are 18 or older, and your research use attestation;
order history, including products, lot numbers supplied and delivery records;
messages you send us, including certificate of analysis requests;
payment status and limited transaction details (payment card details are entered with and processed by [Payment processor]); and
technical information such as IP address, browser type, device information and pages visited.

We do not ask for health information and we do not need it. Please do not send it to us.

You can browse our website without identifying yourself, but we cannot process an order anonymously or under a pseudonym because we must deliver goods and verify age and research purpose.

How we collect it

We collect most information directly from you when you create an account, place an order, sign up for emails or contact us. Some technical information is collected automatically through cookies and similar tools. We may receive limited information from our payment processor and delivery carriers, such as payment confirmation and delivery status.

Why we collect and use it

We use personal information to:

process, dispatch and deliver orders within Australia;
verify age, identity and research purpose, and prevent fraud or misuse;
answer enquiries and supply documentation such as certificates of analysis;
handle returns, refunds and claims under the Australian Consumer Law;
keep records we are required to keep for tax and legal purposes;
maintain, secure and improve our website; and
send marketing emails where you have consented.

We will not use your information for an unrelated purpose unless you consent or the law permits it.

Who we disclose it to

We share personal information only as needed with:

delivery carriers, currently [Carrier], so they can deliver your parcel;
our payment processor, [Payment processor];
our website and data hosting provider, [Hosting provider];
email, analytics and IT service providers, including [Analytics tools used] and [Email marketing provider];
professional advisers such as accountants and lawyers; and
government agencies, regulators or law enforcement where required or authorised by law.

We do not sell personal information.

Overseas disclosure

Some of our service providers store or process information outside Australia. At the date of this policy, these recipients are likely to be located in [Countries where overseas service providers are located]. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs.

How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include [Security measures, e.g. encrypted connections, access controls, restricted staff access]. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

We keep personal information for as long as we need it for the purposes above or as required by law, for example tax record keeping. After that, we destroy or de-identify it.

Access and correction

You may ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Send your request to info@macropuspeptides.com. We will need to confirm your identity first. We will respond within a reasonable period and will not charge you for making a request. If we refuse access or correction, we will tell you why in writing and explain how to complain.

Cookies and analytics

Our website uses cookies and similar technologies to keep your cart and login working, remember preferences and understand how the site is used. We use [Analytics tools used] for this purpose. You can block or delete cookies through your browser settings, although some parts of the store, such as checkout, may not work without them.

Marketing emails and the Spam Act

We send marketing emails only with your consent, as required by the Spam Act 2003 (Cth). Every marketing message identifies Macropus Peptides as the sender and includes a working unsubscribe link. You can opt out at any time using that link or by emailing info@macropuspeptides.com, and we will process your request within five business days. Order confirmations, dispatch notices and other transactional messages are not marketing and will still be sent.

Age

Our store is for adults only. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

Complaints

If you have a concern about how we handle your personal information, please contact our privacy contact at info@macropuspeptides.com or write to [Registered business address]. Tell us what happened and how you would like it resolved. We will acknowledge your complaint and aim to respond within [Complaint response timeframe].

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as our services or the law change. The current version is always on this page, with the date it was last updated. You can also read our Terms and Conditions or contact us with questions.